FAQ

FAQ

Campus Dining

Where can I find vegan and vegetarian food on campus?

A variety of vegan and vegetarian options can be found throughout USC Hospitality venues, including Residential Dining venues, USC Village Dining Hall, Parkside and Everybody’s Kitchen. All vegan and vegetarian menu items in Residential Dining are labeled.

Where can I find Kosher and Halal food?

Seeds Marketplace sells an assortment of kosher meals and Tutor Café offers halal Indian cuisine. Dining Dollars and credit/debit cards are accepted at Seeds and Tutor Café.  The USC Village Dining Hall will offer pre-packaged kosher/halal meals as part of the meal plan. Registration is required for this program.  Please contact the Registered Dietitian for more information and instructions on how to sign up.  https://hospitality.usc.edu/ask-the-dietitian/

How do you accommodate students with special dietary needs?

Please contact our Registered Dietitian for help and guidance in regards to special dietary needs, by visiting: https://hospitality.usc.edu/ask-the-dietitian/

How do I find out what ingredients are in the food?

Please contact our Registered Dietitian for questions regarding ingredients by visiting: https://hospitality.usc.edu/ask-the-dietitian/

If I don’t have a meal plan, can I still eat in Residential Dining?

Yes, all guests are welcome to eat at Parkside Grill, Honors Dining Hall at the USC Village and Everybody’s Kitchen. Dining dollars, meal swipes, discretionary, credit/debit cards are accepted.

Are diners allowed to take food to-go from the Residential Dining venues?

USC Village Dining Hall, Parkside and Everybody’s Kitchen are all-you-care-to-eat facilities. While you are on the premises, you may eat as much as like, but food is not allowed to be taken outside of the facilities. Please visit one of our many retail cafes for a to go meal that now accepts meal swipes.

If a student is sick, can they get a meal delivered to their dorm?

If a student on a meal plan cannot visit the Residential Dining eateries due to illness such as the flu, they may request a BRATS meal to be delivered to their dorm. Meals are available seven days a week, Monday through Friday 7:30am-9pm; Saturdays and Sundays 11am-9pm.   BRATS stands for banana, rice, applesauce, toast, and soup.

Why did the Cardinal meal plan change from unlimited to 19 meals per week?

While unlimited sounds like a good value, students were mostly coming into our halls for the standard square meals each day. Our students have indicated that having more menu variety and flexibility is what they are looking for! Our revamped meal plans give them both. This revamped plan allows students to now order food from 9 venues across campus instead of just 3! With access to so many retail cafes, if they don’t have time to sit down in the dining halls, they can order any of the retail café meal combos to-go, Our new Campus Dining app will also allow students to order their retail café meals in advance, use their meal plan to pay, and quickly pick up the meal without having to wait in line.

If I have the Cardinal Plan, will 19 meals per week be enough?

In the dining halls, we serve breakfast, lunch, and dinner on the weekdays, and serve brunch and dinner on the weekends. If you add up the 3 meals from the weekdays and then brunch and dinner on the weekends, that adds up to 19. If you would you like additional meals than what the Cardinal Plan offers, you may wish to upgrade to the Gold plan, which gives you an additional $500 of Dining Dollars that can be used in any of our on campus cafes, coffee shops, and dining halls for any item. The difference in price between the cardinal and gold plans equals out to $90 in free bonus dining dollars.

What is the service style like at the Residential Dining Halls?

Once inside of any of the three dining halls, food is self-serve, all-you-care-to-eat. Due to the service style, our dining halls can not accommodate taking food to go, however our meal plan provides for plenty of meals to go options from our retail cafes.

Can I take food to-go from the dining halls?

The Dining Halls offer dine-in service only; however, If you need to grab food to-go, use your meal swipes at any of the 11 retail cafes that accept meal swipes.

Where can I use meal swipes?

In addition to all of the venues listed above, Dining Dollars are also accepted at Starbucks at Trojan Grounds, Coffee Bean & Tea Leaf, Panda Express and URBN Market. Dining Dollars are also accepted at Starbucks and Panda Express over at the HSC campus.

Where can I use Dining Dollars?

In addition to all of the venues listed above, Dining Dollars are also accepted at Starbucks at Trojan Grounds, Coffee Bean & Tea Leaf, Panda Express and URBN Market. Dining Dollars are also accepted at Starbucks and Panda Express over at the HSC campus.

What are some examples of these meal swipe combos from the retail cafes?

There are many meal swipe combo options to choose from, but here are just a few examples: breakfast burrito, fruit, and a drink from Seeds Marketplace; Chicken Tikka Masala with Naan and a drink from Tutor Café; Chinese Chicken Salad with Asian style chips, fruit cup, and a drink from Fertitta.

Since I have a kitchen in my USC Housing apartment, why do I need a meal plan?

Undergraduate upperclassmen living in USC Housing apartments must have the apartment plan at a minimum, which consists of 40 meal swipes and $150 dining dollars per semester. These meal swipes and dining dollars will be invaluable to you around midterms, finals, and project times when you just don’t have time to cook. We know that the demands of college are stressful! We are here to take a little of the stress off your plate by nourishing you so you can concentrate on your studies.

I heard the dining halls will be having meatless Mondays. Can you tell me more?

Yes! We are very excited to do our part in helping to reduce our carbon footprint by going meatless in 1 dining hall each Monday. We call it EcoMondays! The featured dining hall will serve a 100% meatless (vegan and vegetarian options) menu during their operating hours for that day. If you eat meat and don’t want to take part in our new program, you’ll still be able to visit one of the other 2 dining halls open that day and both will have meat on the menu. The EcoMonday dining hall will rotate each week. Please check the Residential Dining menus to see which hall is meatless each monday at https://hospitality.usc. edu/residential-dining-menus/.

Am I locked into the same Meal Plan for the entire school year?

No, you are not locked into the same meal plan for the entire school year. If you would like to change to a different plan in the Spring, you are welcome to do so. Please be mindful of the deadlines to make changes during each semester. The Meal Plan change deadline for Fall 2021 is Friday September 3rd and the deadline for Spring 2022 is Thursday January 27th. Meal Plan changes can be made online via the USCard website at mycard.usc.edu.

Are Dining Dollars accepted at the cafes, Target or Trader Joe’s in the USC Village?

No, Dining Dollars are only accepted at USC Hospitality locations. Dining Dollars and Meal Swipes are accepted at the USC Village Dining Hall.

What is the difference between Dining Dollars and Discretionary Dollars?

Dining Dollars are funds attached to the Gold, Trojan, Apartment and Community Meal Plans and are only used at USC Hospitality venues that do not serve alcohol. Discretionary Dollars are not part of a meal plan and may be added via the USCard website at any time. They can be used for dining at any USC Hospitality location, the USC Bookstore and many other places. Please see this complete list at mycard.usc.edu/documents/Locations.pdf.

How do you accommodate students with special dietary needs?

USC Hospitality can accommodate a wide variety of special dietary needs. Residential Dining labels menu items for the top 8 allergens, sesame and pork, in addition to vegan and vegetarian. Parkside is a peanut/nut sensitive facility as well.  If you have celiac disease/gluten intolerance, a food allergy, or other medical issue that impacts eating, please contact the Registered Dietitian well before the semester begins so that she can advise you on which dining venue will best accommodate your needs: http://hospitality.usc.edu/ask-the-dietitian/.   If you require the Allergen Awareness Zone at Parkside, the Gluten Awareness Zone at EVK, or our order ahead protocol at any of our 3 dining halls please contact the Registered Dietitian to start the registration process as soon as possible. Please note that despite taking every precaution, we cannot guarantee that our items are 100% free of trace amounts of peanuts, tree nuts, wheat, gluten, dairy, eggs, soy, fish, shellfish or other allergens.

I am not living in USC owned and operated Housing and am not required to participate in a Meal Plan. Can I still purchase one?

Absolutely! You may choose to purchase the Cardinal, Gold, Trojan, Community25 or Community50 plans. Please visit the USCard website to purchase a meal plan at https://mycard.usc.edu/

Can Gold plan Dining Dollars be used by parents when they come to visit?

Students can spend their Dining Dollars on themselves, friends or parents. However, the Cardinal and Gold meal plans both come with 7 guest swipes that can be used at any of the 3 Residential Dining Halls.

Which restaurants take the Dining Dollars in the USC Village?

The only location where Dining Dollars, Swipes, and Discretionary Dollars are accepted at the USC Village are at the USC Village Dining Hall. Target, Trader Joe’s, FedEx and all of the cafes at the Village are independent and not operated by USC.

What is the app called where you can order food or coffee ahead of time?

With the USC Campus Dining mobile ordering app, students will be able to order and pay for food on the app and simply pick it up when it is ready, without having to wait in line at USC Hospitality retail cafes.

Are deductions taken out even at the dining halls for the Trojan Meal Plan as well as venues that take dining dollars?

The Trojan Plan is a declining balance plan where the cash value of meals is deducted. This meal plan does not offer weekly meal swipes for the Residential Dining Halls like the Cardinal and Gold plans do. For a student on the Trojan Meal Plan, $10.75 is deducted if they come for breakfast, $14.00 for lunch, and $14.25 is deducted for dinner.

Do the Dining Dollars roll over to the next semester if not spent or refunded?

Dining Dollars that are attached to the Gold, Trojan and Apartment Meal Plans do not roll over and are not refunded. However, students may choose to donate any unused Dining Dollars to a USC program that assists food insecure USC students.

Why are certain venues such as The Kitchen in the RTCC Food Court closed?

In order to expand our residential dining hall operating hours, we needed to re-assign Hospitality staff members from other venues, including The Kitchen. This temporary shift in staffing has required that we close certain venues and change operating hours in others, for a limited time.

How soon will The Kitchen and other venues reopen?

We have several job fairs scheduled which focus specifically on hiring employees for Campus Dining. We plan to reopen additional venues and expand operating hours as soon as we have enough staff to operate and we'll evaluate our options constantly.

How do I get a copy of my receipt?

Contact hospsys@usc.edu provide the last 4 digits of credit card, date and transaction amount

Sustainibility

Does USC Hospitality use eco-friendly food packaging?

Yes, our take-out packaging including bowls, cups, plates and service ware are made from a variety of plant-based materials and are compostable.

Is USC Hospitality working in unison with the University’s Campus Initiatives towards Zero waste?

Yes, USC Hospitality takes achieving the Zero Waste Initiative seriously; actively working to reduce single use plastics with our packaging; working with our vendors (i.e., coke and others) on reducing single use plastic bottles; assessing and reducing our carbon footprint within our supply chain and sustainable food purchases.

Does USC Hospitality have a solution for left over meals within dining halls and events?

Yes, USC Hospitality partners with the St. Francis Center as the official food rescue partner. They recover prepared food daily from all dining halls, special events and our University Club.

What does USC Hospitality do with their pre and post-consumer food waste?

Our kitchen stewards place pre and post-consumer food waste in our onsite composting bins, which are later picked up by our city franchised waste hauler. The hauler then transports to City permitted composting facilities.

What is the progress of USC Hospitality of purchasing food from sustainable sources?

More than 40% of all food purchased by USC Hospitality comes from sustainable sources and we are increasing this number every year. For more information, please visit: https://green.usc.edu/programs/procurement/

Moreton Fig

When is Moreton Fig reopening?

The reopening date of Moreton Fig is still to be determined. However, the venue can already be reserved for private events. For further information, please email: private.events@usc.edu or call our main line at 213-740-5956

Express Catering

How can I order express catering to be delivered to my office?

The University Club is now accepting and delivering orders anywhere on the UPC Campus. Please email express.catering@usc.edu for more information or call our main line at 213-740-5956

The Lab Gastropub

When is the Lab reopening?

The planned reopening of the Lab is on October 26th, 2021. We will reopen Tuesdays- Saturdays from 3 p.m. - 9 p.m.

Where can we park?

There is metered parking on the street in front of the Lab and there is also parking available at the USC Hotel parking available without fee (2 Hour Maximum) when mentioning the Lab at the parking booth.

What types of Payments do we accept?

We accept all major credit cards except for Discover.

Can the entire restaurant be rented out for a private function?

Yes, for further information such as pricing, availability and options, please email: private.events@usc.edu or call our main line at 213-740-5956

If we have children and/or young adults in our dining party that are not yet of 21 years old, is it okay if they still enter and dine although the Lab is a Gastropub?

Yes, of course. However we do ask that anyone not yet of 21 years of age do not sit at our bar top. We will happily get you a table.

Rosso Oro's

Where can we park to dine at Rosso’s Oro?

Enter through the front drive way of USC Hotel, and proceed until the end of drive way. Make a right to enter our parking structure (PS2). The structure is located off Figueroa between Jefferson and Exposition.

Do you accept Dining Dollars for Dine-in?

No, Dining Dollars are only accepted at USC Hospitality locations on campus. we currently only accept Credit Card, Internal Requisition, or Discretionary Cards.

Can we order take out?

Yes , please contact us at: 213 -743-2077.

Where do you deliver?

We deliver to the USC campus area and The Row area.

Who can I contact for Special Events?

For information about private events, please contact private.events@usc.edu

Where is your lost and found?

You can contact our security department at the USC Hotel 213-748-4141 and ask to be transferred to our lost and found.

Whom can I contact for a copy of a receipt?

You can call the USC hotel @ 213-748-4141 and ask to be transferred to our accounting department.

How much is parking?

Our parking structure is run by USC tranportation. The normal charge is $14.00 and please note rate may change for special events.